POLICIES & PRIVACY

P A Y M E N T

Payments accepted via Email Money Transfer or Paypal.

 

S H I P P I N G

Please note: SHOP s e t t in g SAIL is not responsible for lost or stolen packages. Once a shipment has left our facilities with a tracking confirmation number, ownership of the item(s) is transferred to the buyer. However, we will help you out to the best of our abilities. If a package is delayed please contact us.

  • Domestic

Any packages ship via Canada Post unless otherwise stated.

Occasionally, larger or heavier home items will be shipped via FedEx, Purolator or UPS Ground Shipping to allow for more manageable shipping costs, please contact us prior to shipping if you require expedited for your House + Home item to ensure that it’s shipped via Priority (which may incur an extra fee).

1 or 2 day shipping and insurance are available upon request. Contact us and we’ll be happy to give you price estimates and updated invoices.

  • International

Please email us at emailsettingsail (at) gmail (dot) com should you be interested in purchasing a product while outside of Canada.

We will not mark an item as a “gift” nor will we reduce the value of the package on customs forms.  This is illegal, and as such, can result in heavy penalizations.  Customs and import duties are levied by the receiving country, and are therefore the buyer’s responsibility.

  • Local pickup

We are happy to offer local pickup for customers in the Toronto, Ontario area. Arrangements must be made the day of purchase and pickup for the item(s) must be made within five business days of purchase.  We also are involved in local bazaars and events for opportunities for our customers to shop in person for extra savings, as well.

 

R E F U N D S  +  E X C H A N G E S

All sales are as is and are final, so please carefully inspect all photos and descriptions before purchasing. Any questions or clarifications needed about an item should be made by contacting us prior to purchasing. Once an item has been purchased, it is considered final sale.

We do not offer refunds on items as we take time to be as detailed as possible both in describing the item and in item pictures. Please keep in mind that not all pieces are new items, so some amount of wear-and-tear is to be expected. Also note that while we work tirelessly to make the images as accurate as possible, colors can vary slightly from monitor to monitor.

Ultimately, it is our goal that you love and are confident in your purchase, so feel free to contact us with any questions you have before ordering — we are always happy to help.

Please reference our size and condition charts for more details.

If you feel an item has been damaged in transit, contact us here.

 

P R I V A C Y  P O L I C Y

SHOP s e t t i n g SAIL collects customer information to help us better serve you. We respect your privacy and are committed to maintaining and using this information responsibly. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy.

We collect information when you place an order, join our newsletter, participate in any contest, promotion or survey, or join our social networking sites. When you place an order on our website, we use this information to process and track your order and contact you via email or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails.

All payment is taken through the third-party secure site Paypal. To see their privacy policy, please visit here.

 

DISCLAIMER

SHOP s e t t i n g SAIL collects customer information in an effort to enhance customers’ shopping experience, to better communicate with our customers about our products and promotions, and to enhance the accuracy and performance of our operations. This Privacy Policy covers the entire website (“site,” “we,” “us,” or “our”) and addresses the use, disclosure, and security of the personal information we collect. By visiting or using this site, you accept and consent to the practices described in this policy.

USE AND COLLECTION OF INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may disclose your personal information when you ask us or we believe we are required by law to do so.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us at emailsettingsail (at) gmail (dot) com.

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order,  or arrange for a delivery, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at emailsettingsail (at) gmail (dot) com.

WOO COMMERCE

Our online store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WooCommerce’s application. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers’ shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit this Google page.

All payment is taken through the third-party secure site Paypal. To see their privacy policy, please visit here.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

The Children’s Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. Millay Vintage and all it’s affiliated sites (shop, blog, and official social media accounts) are not directed at children under 13 and we do not knowingly collect any personal information from children under 13.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

 

Have a question we didn’t address? Drop us an email and we’ll respond as soon as we can! 

 

Last Updated: 04/30/2015